Category: Thought

Home / Thought
Walking the line between Skunkworks and Business as Usual
Post

Walking the line between Skunkworks and Business as Usual

Several times recently I’ve heard the word ‘skunkworks‘ mentioned. Most recently it was in a Guardian interview with Mark O’neill, the ‘leader of the government’s IT ‘skunkworks’ team – as well as CIO of two prominent UK Government departments. I have to admit to being fascinated by the idea of a skunkworks capability in Government....

Do UX tools help or hinder?
Post

Do UX tools help or hinder?

For me UX has always been about contact with real people in the process of collaboration, workshops, design, prototyping, testing and iteration. Which is why lately I’ve been thinking about the growing reliance UX has on tools like Axure in our day-to-day work. I’ve been around long enough to watch UX grow from an adjunct...

Are UX roles becoming multi-disciplinary?
Post

Are UX roles becoming multi-disciplinary?

Back in the early days of digital there were far fewer roles than there are today. You basically had people selling for the agencies, project managing, designing and writing content, and building. Life was simple – yet in many ways everyone’s role was multidisciplinary. Early project managers’ roles encompassed sales, strategy, project management, account management,...

Digital helps Government reduce costs… really?
Post

Digital helps Government reduce costs… really?

I find myself thinking about Government’s desire to reduce costs by ‘going digital.’ It’s as though the very notion of something being online instantly results in reduced effort and cost and provides a useful and usable service to Citizens. In recent years, Government has seen digital as a means of reducing ‘avoidable contact’ – that...

Hack Days: What expectations do they set?
Post

Hack Days: What expectations do they set?

I love Hack Days. I love them because of the anticipation, the spontaneity, the community and the creativity. They generate energy – if for a short time – around the issues they are organised to expose, and for a brief moment overcome the inertia that most people come to dread within large organisations – like...

The 80:20 rule of Agile and UCD
Post

The 80:20 rule of Agile and UCD

I want to tackle the intersection of User-Centred Design (UCD) and Agile. I’ll start by saying I am fundamentally not an Agile detractor. I respect and appreciate the need for process to help shape and deliver complex projects. When it comes to UCD I am a strong believer in designing the ‘right’ thing for the...