Our approach involves human-centred design, lean start-up method and an agile delivery approach. We involve Customers and Clients using co-creation activities, develop and prototype services, and help provide the right method of thinking to bridge the gap between digital products and services and physical spaces. We work in the same style as start-ups but understand how to engage in enterprise-scale organisations.
Working together, we are able to provide focus on discrete projects, engage in larger transformation programs, help with ideation, or build and deploy stable research and design capabilities. We’ve worked on projects ranging from small, multi-day deliverables through to multi-year programs.
Strategy, discovery & design
We provide strategic digital services that help inform CX, product and service design activities for your organisation, products, and customers. We work with you and your teams to ensure the approach is understood and can be replicated by your people.This can include:
- Digital, CX, product and design strategy
- Product and service design
- Narrative prototyping / storytelling
Build, optimise & troubleshoot
We can work with you to assess your products, services, teams and capabilities, recommend where you can optimise, troubleshoot problem areas, identify gaps and help you to create new digital products, services, teams or capabilities within your organisation.This can include:
- DesignOps and design systems planning
- Product, service, team, design ops capability reviews
- Product and design team design and capability build
- Team re-design and re-structure
- Interim CX, product and design leadership
- CX, Product and design recruitment
Training, coaching & mentoring
Alongside of everything we do there is an aspect of training, coaching and mentoring that takes place. We are able to advise organisations on digital product and service strategy, provide 1:1 coaching and mentoring, or training for teams from practitioners up to the board.This can include:
- Role Plays
Automotive, Broadcast, Construction, Consumer Electronics, E-commerce, Entertainment, Financial Services (Consumer, Business and Investment Banking), FMCG, Government, Mobile, Property Management, Start-ups, Travel and Tourism, Telecomms
All Worlds Entertainment/Starcount, APACS, AXA, BAA, BBC, BBC Worldwide, Bowers & Wilkins, BSkyB, Cabinet Office, Channel 4, Currys, Deutsche Bank, Directgov, Dixons, Dods, Duedil, ebay, First Plus, Five, George Wimpey Homes, HP/Compaq, HPI, Johnson & Johnson Acuvue, Kaspersky Lab, Lloyds TSB Retail, Business, and Internet Banking, Lonely Planet, LOVEFiLM & Amazon.com, Mercedes-Benz Passenger Cars and Trucks, Microsoft/Skype, MBA & Company, Ministry of Justice, NAA, Nokia, Nursing & Midwifery Council, Open Data Initiative, PC World, Rentify, Royal Bank of Scotland/NatWest, Sega, and Sony and others.
Crown Commercial Service Supplier
Since 2017 we have been a supplier under the Digital Outcomes and Specialists framework for the UK Government Crown Commercial Services. You can find us on the Digital Marketplace under Individual Specialists.