I find myself using the word “narrative” a lot lately. Whether I’m talking about UX and the cohesion of design, or CX and the importance of journey mapping, or agile delivery and the breakdown of epics and stories into sprints.
I came across this again the other day. I’d forgotten about it – which in its own way is one of the lessons of the video. Every time we stop to play, and allow ourselves to be creative in our thinking, we all too quickly become adults in implementing it. This is a reminder not to stop playing.